Privacy Policy

1. Information We Collect

We collect the following types of information:

Information you provide directly. When you contact a business that uses Samon — by calling, texting, submitting a web form, scanning a QR code, or otherwise reaching out — we may collect your name, phone number, email address, and the contents of your message or inquiry.

Information from businesses using Samon. Businesses that use our Service ("Business Users") provide us with information needed to operate the platform, including their business name, contact details, and lead records.

Automatically collected information. When you interact with our website or messaging services, we may collect technical data such as IP address, device type, browser, timestamps, and usage activity.

Communications data. We collect records of calls, text messages, form submissions, and follow-up interactions processed through the Service.

2. How We Use Your Information

We use the information we collect to:

• Deliver the Service, including capturing leads and routing them to the relevant Business User;
• Send and receive text messages and notifications related to your inquiry;
• Send automated responses, follow-ups, and alerts on behalf of Business Users;
• Operate, maintain, secure, and improve the Service;
• Comply with legal obligations and enforce our Terms and Conditions.

3. SMS / Text Messaging

If you opt in to receive text messages — by contacting a Business User, scanning a QR code, submitting a web form with consent, or texting a keyword such as START — we and the Business User may send you text messages related to your inquiry, including responses, follow-ups, scheduling, and updates.

• Message frequency varies based on your interaction with the business.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further messages thereafter.
• For help, reply HELP or contact us at {support email / phone}.
• Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information sharing for marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Information obtained through the SMS consent process is used solely to provide the Service and is not shared with any third parties for marketing.

4. How We Share Information

We may share information only as follows:

• With the Business User you contacted. Your inquiry and contact details are shared with the specific business you reached out to, so they can respond to and serve you.
• With service providers. We use trusted vendors (such as telecommunications and messaging providers, hosting, and database providers) to operate the Service. These providers process data only on our behalf and under confidentiality obligations.
• For legal reasons. We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Samon, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Business Users may also retain lead information within their own accounts.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, contact us at {support email}. You may opt out of text messages at any time by replying STOP.

If you are a Texas resident or otherwise covered by applicable privacy laws, you may have additional rights regarding your personal data, which we will honor as required by law.

8. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent changes. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

{Legal Company Name}
{Mailing Address}
{Support Email}
{Support Phone}